Position title
Account Manager
Description

We are looking for a dynamic and high-performing Account Manager to find business opportunities and manage customer relationships. You will be directly responsible for the preservation and expansion of our customer base in multiple market spaces including restaurants, retail, commercial, and education.

The ideal candidate will be experienced in sales and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.  You will have experience selling in person, over the phone, by email, and via web-based presentations.  Trade show experience is a plus.

Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships, while maintaining an expansive existing customer base.

Responsibilities
  • Create detailed business plans designed to attain predetermined goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal; including creating, presenting, and entering sales quotes and orders into ERP system
  • Unearth new sales opportunities through networking and turn them into long-term partnerships
  • Provide professional after-sales support to maximize customer loyalty
  • Remain in regular contact with your clients to understand and meet their needs
  • Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
  • Work with cross functional teams to achieve sales goals and expand offerings
  • Travel to meet with customers in various stages of sales cycle including initial presentation, product review, account maintenance, and growth
  • Travel and attend various trade shows and account specific events to grow network and sales opportunities
Competencies
  • Design - Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Experience
  • Proven experience as an Account Manager, or similar sales/customer service role
  • Knowledge of market research, sales and negotiating principles
  • Outstanding knowledge of MS Office; knowledge of CRM software is a plus
  • Experience with ERP system is a plus (Epicor preferred)
  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills
  • A business acumen
  • Enthusiastic and passionate
  • Ability to travel overnight when required
  • BS or BA in business administration, sales or marketing
Employment Type
Full-time
Job Location
125 Connell Ave, Rockdale, IL, 60436
Date posted
May 2, 2022
Valid through
March 28, 2023
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