Core duties and responsibilities include the following:

• Submit quote completions to customers for review and signature approval.
• Communicate with departments to ensure design, manufacturing, purchasing and accounting are aware of project requirements.
• Answer customers’ inquiries promptly and keep them informed of order status, project progress (including any changes) and completion date.  Be the customer’s advocate.
• Communicate in a positive and professional manner when partnering with customers and employees.
• Respond timely to service and warranties for internal and external customers
• Respond to and qualify website leads.
• Communicate to VP of Sales qualified leads and assign them via CRM.
• Create quotes and sales orders in Epicor for the sales team.
• Assist in answering phone calls so no inbound calls go to voice mail.
• Manage and prioritize competing demands.  Be flexible to changes and delays.
• Manage pricing for Amazon platform in coordination with management.
• Process, organize, and maintain images and other digital assets.
• Report and analyze Key Performance Indicators and category performance on a weekly basis.
• Manage inventory status across ecommerce platforms to maximize in-stocks.
• Partner with merchandising teams to ensure that the right products and initiatives are being promoted across all platforms.
• Optimize content utilizing keywords and phrases to maximize SEO.
• Develop and manage product attributes to drive quality online listings.
• Complete competitive analysis on how competitors are promoting products and programs on their digital platforms within the market.
• Write short form copy of product features & benefits to improve organic search results.
• Manage reporting and analysis of sales data to drive listing improvements.
• Communicate weekly with internal purchasing team to ensure adequate in-stock levels for marketplaces and owned-sites.
• Set-up and maintain new items/products on all our ecommerce platforms (Amazon.com, Vendor Central and SCI pages).
• All other duties as assigned.