Core duties and responsibilities include the following:

• Process design requests and submit to interior design team as required for specific accounts.
• Complete quotes and enter orders as needed based on customer and outside sales input.
• Submit design reviews and quote completions to customers for review and signature approval.
• Communicate with departments to ensure design, manufacturing, purchasing and accounting are aware of project requirements.
• Answer customers’ inquiries promptly and keep them informed of order status, project progress (including any changes) and completion date. Be the customer’s advocate.
• Decide project schedules based on customer input and communicated company lead times.
• Responsible for all project ship dates/delivery dates, including new orders and warranty orders, based on input from production, purchasing, and communicated company lead times.
• Responsible for working with customers, as assigned, to take a project from start to finish, including all the above processes plus any additional requests by Senior Project Manager or outside sales.
• Partner with production and manufacturing to verify the progress of the jobs.
• Maintain tracking system to communicate progress of project quotes, tasks, orders and timelines.
• Communicate in a positive and professional manner when partnering with customers and employees.
• Respond timely to service and warranties for internal and external customers.
• Assist in answering phone calls so no inbound calls go to voice mail.
• Manage and prioritize competing demands. Be flexible to changes and delays.
• All other duties as assigned.