Warranty
- Customer service can be contacted at 815-730-7980 to report a claim.
- The original purchaser of Seating Concepts, Inc. built furniture is protected against defective workmanship for a period of one (1) year from the date of shipment.
- Metal chair and barstool frames are warranted for a five (5) year period from the date of shipment.
- Chair glides, table glides, castors, hinges, upholstered seats and other product subject to normal wear have no warranty coverage.
- Warranty on products not manufactured by Seating Concepts, Inc. (included without limitation upholstery material) is not covered by Seating Concepts, Inc.; but is governed solely by the guarantees or warranties, if any, by the manufacturer. Seating Concepts, Inc. will accept no responsibility for the durability of Customer’s Own Material (COM).
- We will replace or repair defective furniture covered by this warranty during the above stated periods, provided the customer notifies Seating
Concepts, Inc. within 30 days of the discovery of a defect and the furniture or defective portion is returned promptly as directed, charges prepaid.
In no event shall liability under this warranty exceed the original purchase price of defective furniture. - Immediate written notification is required and instructions will be sent to you covering the return. Merchandise returned without written
notification will be refused. No deductions for repairs in the field will be allowed without specific written authorization. - This warranty does not apply to furniture damaged by accident, abuse, neglect or misuse, nor does it apply if repairs are attempted by purchaser
or by anyone other than an authorized Seating Concepts, Inc. employee or Seating Concepts, Inc. factory. This warranty replaces all other
warranties, expressed or implied, and we neither assume nor authorize any person to assume for us any obligation of liability in connections with
our furniture. - NOTE: Warranty may be voided if proper maintenance procedures are not followed.
Shipping Policy
Review our shipping information.
Terms of Payment
Find important payment information.
Orders & Scheduling
Need to change your order or ship date?
Testimonials
JWA has benefitted collaborating with SCI in many ways: designs have helped us get business by utilizing the skills of the designers to reflect the needs and in the time frame of our customers. SCI has been responsive to our input regarding products and the needs of our customers. (The design of the Pilot mobile booth, and mobile folding booth are examples). Anyone in the furniture business understands problems can occur, but we have found SCI has also been responsive in the remediation/repair/replacement in issues that may have arisen. It has also been helpful that SCI has been flexible when delivery dates change, and in helping us deal with those common occurrences. Perhaps most importantly, SCI seems to be one of those rare companies that appreciate our efforts and the relationship we have formed over the years.
Working with SCI has been an absolute pleasure. Since their inception into the K-12 market they have made a positive impact on students, clients and myself. My clients are extremely happy that their cafeterias are now “Hot Spots” for students. The entire process is efficient from initial renderings to installation.
Your continued support of the brand is unparalleled and incredibly appreciated. Working with you and your company makes doing business fun and exciting. Having a partner for our brand to ensure we hit our goals is valued.