Terms& Conditions
Terms of Payment
- 50% deposit required prior to production start.
- Final payment due prior to shipment (Terms may differ by customer).
- Credit card payments are subject to service fee; Visa/MC 3%, Amex 3%.
- Effective 6/8/2020, a monthly service charge (late fee) of 1.5% will be charged on all past due account balances not made within terms.
Owner Obligations
- Owner/GC shall provide field dimensions as requested to confirm for core drill plans and certain other product.
- If needed, dimension requests shall be sent to customer contact 15 business days prior to scheduled ship date. Completed dimension request
forms must be received 12 business days prior to ship date to hold the scheduled ship date. - In the event of a cancellation of order, in part or whole, the owner will be responsible for any reasonable costs or expense related to those
products.
Change Orders & Scheduling
- In the event a customer requests items be removed / omitted from an existing order that is due to ship within 10 business days, the customer will
be charged a minimum 35% of sell price re-stocking fee against items that are being removed / omitted that can in turn be re-sold. - If a customer wishes to cancel custom / non-standard materials or goods from an existing order that have already been produced or brought in,
customer will be responsible for full purchase price of those items. - If customer requests additional items be added to an existing order that is shipping within 7 business days, the ship date of the existing order will
need to be pushed out 10 business days from current ship date. Or a separate new order for the additional item(s) will need to be entered to ship
later – additional freight charges would apply. - For orders that have been entered, but then put on hold, a 50% deposit will be required along with warehousing fees starting at $250 / week for
manufactured goods. - If a customer calls to push out the ship date for an order that is due to ship within 7 business days, a $50 per day storage fee will be charged
starting from the day the order was originally scheduled to ship. - If a customer calls to cancel the shipment of an order the day before scheduled ship date, customer will be assessed a $300 truck cancellation
fee and new ship date will be at the discretion of Seating Concept scheduling office based on next available ship date.
Product Delivery
- Quoted freight charges are estimated and are subject to change at the time of shipment.
- Owner/GC shall verify the condition of shipment upon receiving and notify Seating Concepts of any damage within 24 hours.
Photo documentation required along with written notification. - Failure to document or report damage within 24 hours will absolve Seating Concepts from any responsibility.
- If there is any freight damage visible upon receipt it shall be noted on the carrier receipt.
- If you feel part of shipment is missing, count the received product and compare to the packing list and pallet documentation.
- Note any shortage on the carrier receipt and notify Seating Concepts immediately at (815) 730-7980.
Warranty
- Chair glides, table glides, castors, hinges, upholstered seats and other product subject to normal wear have no warranty coverage.
- Customer service can be contacted at 815-730-7980 to report a claim.
- The original purchaser of Seating Concepts, Inc. built furniture is protected against defective workmanship for a period of one year from the date
of shipment. Metal chair and barstool frames are warranted for a five year period from the date of shipment. Warranty on products not
manufactured by Seating Concepts, Inc. (included without limitation upholstery material) is not covered by Seating Concepts, Inc.; but is governed
solely by the guarantees or warranties, if any, by the manufacturer. Seating Concepts, Inc. will accept no responsibility for the durability of
Customer’s Own Material (COM). - We will replace or repair defective furniture covered by this warranty during the above stated periods, provided the customer notifies Seating
Concepts, Inc. within 30 days of the discovery of a defect and the furniture or defective portion is returned promptly as directed, charges prepaid.
In no event shall liability under this warranty exceed the original purchase price of defective furniture. - Immediate written notification is required and instructions will be sent to you covering the return. Merchandise returned without written
notification will be refused. No deductions for repairs in the field will be allowed without specific written authorization. - This warranty does not apply to furniture damaged by accident, abuse, neglect or misuse, nor does it apply if repairs are attempted by purchaser
or by anyone other than an authorized Seating Concepts, Inc. employee or Seating Concepts, Inc. factory. This warranty replaces all other
warranties, expressed or implied, and we neither assume nor authorize any person to assume for us any obligation of liability in connections with
our furniture. - NOTE: Warranty may be voided if proper maintenance procedures are not followed
Order Delays
- If a sales order ship date moves out further than 112 days (16 weeks) from date of original order placement, SCI reserves the right to adjust unit
pricing based on current materials costs. - Customers may secure original pricing for orders shipping out past 112 days (16 weeks) from date of original order placement by providing
payment in full at time the order placed.
Disclaimer of Design Responsibility
SCI / Ameriscan Designs responsibilities are limited strictly to the fabrication of components in accordance with the drawings, specifications, and
instructions provided by others. SCI / Ameriscan Designs assumes no responsibility or liability for the adequacy, accuracy, or suitability of such
design information.
Testimonials
JWA has benefitted collaborating with SCI in many ways: designs have helped us get business by utilizing the skills of the designers to reflect the needs and in the time frame of our customers. SCI has been responsive to our input regarding products and the needs of our customers. (The design of the Pilot mobile booth, and mobile folding booth are examples). Anyone in the furniture business understands problems can occur, but we have found SCI has also been responsive in the remediation/repair/replacement in issues that may have arisen. It has also been helpful that SCI has been flexible when delivery dates change, and in helping us deal with those common occurrences. Perhaps most importantly, SCI seems to be one of those rare companies that appreciate our efforts and the relationship we have formed over the years.
Working with SCI has been an absolute pleasure. Since their inception into the K-12 market they have made a positive impact on students, clients and myself. My clients are extremely happy that their cafeterias are now “Hot Spots” for students. The entire process is efficient from initial renderings to installation.
Your continued support of the brand is unparalleled and incredibly appreciated. Working with you and your company makes doing business fun and exciting. Having a partner for our brand to ensure we hit our goals is valued.