Shipping
Policy
SCI has negotiated special freight rates with preferred carriers as an added benefit to our customers. The timeline of the manufacturing — shipping process varies as stated on each individual item. All merchandise is FOB unless otherwise noted on the product detail page. FOB points are subject to change without notice.
Ship dates are shown on all sales order acknowledgements. Best efforts are made to schedule each order based on customer requirements, material availability, and capacity. Shipment of an order may be delayed if payment terms have not been satisfied. Scheduled ship dates are subject to change due to material availability, strikes, accidents, and other factors beyond our control.
Shipping Basics
- Due to the size of our products, the majority of our orders are shipped via common carrier (freight companies).
- Freight rates include tailgate delivery. Liftgate and/or inside delivery are available for an additional charge.
- Our carriers deliver during business hours, Monday through Friday 8:00 am to 5:00 pm.
- Truck drivers are not required to call the customer to notify them of expected delivery time (unless “call before delivery” is requested at time of ordering).
- All freight carriers require a signature at the time of delivery. The customer must be on site when the order is delivered.
- The customer is responsible for having adequate staffing or other helpers at the time of delivery to unload the truck and move your furniture inside.
- It is the customer’s responsibility to check the skid and piece count and note any missing items or shortages on the Bill of Lading.
- Owner/GC shall verify the condition of shipment upon receiving and notify Seating Concepts of any damage within 24 hours. Photo
documentation required along with written notification. - There is no recourse if the customer does not properly note any missing or damaged pieces at the time of delivery.
- A redelivery charge is applied if the carrier attempted delivery during specified hours and the customer was not present to receive the delivery or if delivery was unsuccessful due to incorrect delivery information.
Lift Gate Delivery
The customer should be mindful of the size and weight of the product that is ordered as they are responsible for off-loading the merchandise within 30 minutes of the truck’s arrival.
Lift gate service is highly recommended for locations without a loading dock or forklift. A lift gate is a mechanism on the back of the truck that lowers the freight from the truck bed to the ground. Lift gate service is an optional delivery add-on that can be selected during the check-out process and the charge will be added to the order total. The customer is responsible for moving their furniture inside. Accept all cartons even if damaged as our products are nested and may not be damaged. Some products have multiple units.
Order Inspection
It is the customer’s responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves. Do not let the driver intimidate you into signing without inspecting all of the cartons. Please perform a skid and piece count and compare it to the tracking information and packing list (taped to one of the boxes) to ensure that the full shipment is received. It is important to verify piece count to the SCI packing list as some of our products ship multiple units in a carton. If damaged or missing items are found, make a notation on the bill of lading describing the damage or shortage. Open the shipment immediately to ensure that the product is not damaged and is all present. If you feel part of shipment is missing, count the received product and compare to the packing list and pallet documentation. Note any shortage on the carrier receipt and notify Seating Concepts immediately at 815-730-7980. SCI must be notified of damaged goods within 24 hours in order for us to pursue a freight claim. KEEP ALL ORIGINAL PACKAGING.
Things to note on the Bill of Lading:- Forklift punctures
- Broken shrink wrap
- Holes in boxes
- Obviously scratched or dented product(s)
- Missing items
Additional Services
The customer is responsible for any additional services arranged before or during delivery, such as liftgate, inside delivery, and we reserve the right to bill the customer any subsequent charges used at the time of delivery.
Product Delivery
- Quoted freight charges are estimated and are subject to change at the time of shipment.
- Owner/GC shall verify the condition of shipment upon receiving and notify Seating Concepts of any damage within 24 hours. Photo documentation required along with written notification.
- Failure to document or report damage within 24 hours will absolve Seating Concepts from any responsibility.
- If there is any freight damage visible upon receipt it shall be noted on the carrier receipt.
- If you feel part of shipment is missing, count the received product and compare to the packing list and pallet documentation. Note any shortage on the carrier receipt and notify Seating Concepts immediately at (815) 730-7980.
Order Delays
- If a sales order ship date moves out further than 112 days (16 weeks) from date of original order placement, SCI reserves the right to adjust unit
pricing based on current materials costs. - Customers may secure original pricing for orders shipping out past 112 days (16 weeks) from date of original order placement by providing
payment in full at time the order placed.
Warranty Information
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Terms of Payment
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Orders & Scheduling
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Testimonials
JWA has benefitted collaborating with SCI in many ways: designs have helped us get business by utilizing the skills of the designers to reflect the needs and in the time frame of our customers. SCI has been responsive to our input regarding products and the needs of our customers. (The design of the Pilot mobile booth, and mobile folding booth are examples). Anyone in the furniture business understands problems can occur, but we have found SCI has also been responsive in the remediation/repair/replacement in issues that may have arisen. It has also been helpful that SCI has been flexible when delivery dates change, and in helping us deal with those common occurrences. Perhaps most importantly, SCI seems to be one of those rare companies that appreciate our efforts and the relationship we have formed over the years.
Working with SCI has been an absolute pleasure. Since their inception into the K-12 market they have made a positive impact on students, clients and myself. My clients are extremely happy that their cafeterias are now “Hot Spots” for students. The entire process is efficient from initial renderings to installation.
Your continued support of the brand is unparalleled and incredibly appreciated. Working with you and your company makes doing business fun and exciting. Having a partner for our brand to ensure we hit our goals is valued.