Change Orders
& Scheduling
- In the event a customer requests items be removed / omitted from an existing order that is due to ship within 10 business days, the customer will
be charged a minimum 35% of sell price re-stocking fee against items that are being removed / omitted that can in turn be re-sold. - If a customer wishes to cancel custom / non-standard materials or goods from an existing order that have already been produced or brought in,
customer will be responsible for full purchase price of those items. - If customer requests additional items be added to an existing order that is shipping within 7 business days, the ship date of the existing order will
need to be pushed out 10 business days from current ship date. Or a separate new order for the additional item(s) will need to be entered to ship
later – additional freight charges would apply. - For orders that have been entered, but then put on hold, a 50% deposit will be required along with warehousing fees starting at $250 / week for
manufactured goods. - If a customer calls to push out the ship date for an order that is due to ship within 7 business days, a $50 per day storage fee will be charged
starting from the day the order was originally scheduled to ship. - If a customer calls to cancel the shipment of an order the day before scheduled ship date, customer will be assessed a $300 truck cancellation
fee and new ship date will be at the discretion of Seating Concept scheduling office based on next available ship date.
Shipping Policy
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Warranty Information
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Terms of Payment
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Testimonials
JWA has benefitted collaborating with SCI in many ways: designs have helped us get business by utilizing the skills of the designers to reflect the needs and in the time frame of our customers. SCI has been responsive to our input regarding products and the needs of our customers. (The design of the Pilot mobile booth, and mobile folding booth are examples). Anyone in the furniture business understands problems can occur, but we have found SCI has also been responsive in the remediation/repair/replacement in issues that may have arisen. It has also been helpful that SCI has been flexible when delivery dates change, and in helping us deal with those common occurrences. Perhaps most importantly, SCI seems to be one of those rare companies that appreciate our efforts and the relationship we have formed over the years.
Working with SCI has been an absolute pleasure. Since their inception into the K-12 market they have made a positive impact on students, clients and myself. My clients are extremely happy that their cafeterias are now “Hot Spots” for students. The entire process is efficient from initial renderings to installation.
Your continued support of the brand is unparalleled and incredibly appreciated. Working with you and your company makes doing business fun and exciting. Having a partner for our brand to ensure we hit our goals is valued.