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SCI Custom FAQs
About Our Services
How long does a custom design project typically take?
The timeline for our custom design services varies by scope. However, most commercial projects take 6 to 12 weeks, including the design, manufacturing, and installation phases.
What types of restaurants does SCI Custom work with?
SCI works with all restaurant segments, including QSR, fast-casual, full-service, fine dining, entertainment dining, bars, and franchise systems, at any scale.
Can SCI work within our corporate brand standards?
SCI is a corporate-approved vendor for national franchise systems and regularly works within established brand standards to deliver consistent results across all locations during rollouts.
Does SCI handle installation in-house?
Our installation teams coordinate directly with your construction schedule and manage all delivery and installation, so you don’t need to manage a separate vendor for this phase.
About Our Products
Do you handle both design and furniture manufacturing in-house?
Yes, we design spaces and manufacture custom furniture pieces in our own facility, ensuring perfect integration and quality control.
Do you work with existing furniture or start completely fresh?
We can integrate existing pieces into new designs or create completely custom solutions, depending on your needs and budget preferences. We also have a broad range of existing furniture on our website to choose from.
What restaurant products does SCI manufacture?
SCI manufactures custom booths, banquettes, tables, chairs, barstools, countertops, host stands, cabinetry, bar surrounds, trash receptacles, wall graphics, and branded décor.
How does durability testing work for restaurant furniture?
All custom pieces undergo durability and BIFMA testing during the prototyping phase, so you can confirm they will perform under high-traffic restaurant conditions before committing to full production.
Do you provide a warranty for your furniture?
Yes, the original purchaser of Seating Concepts, Inc. built furniture is protected against defective workmanship for a period of one (1) year from the date of shipment.
Metal chair and barstool frames are warranted for a five (5) year period from the date of shipment.
Chair glides, table glides, castors, hinges, upholstered seats and other product subject to normal wear have no warranty coverage.
Read our warranty policy.
How do I care for my furniture?
This article covers care instructions for each type of surface – Product Cleaning and Care.
About Shipping & Delivery
What if part of my shipment is missing?
Count the received product and compare to the packing list and pallet documentation.
Note any shortage on the carrier receipt and notify Seating Concepts immediately at (815) 923-3205.
What if my shipment is damaged?
It is the customer’s responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves. The Owner/GC should verify the condition of the shipment upon receiving and notify Seating Concepts of any damage within 24 hours.
Photo documentation is required along with written notification. Failure to document or report damage within 24 hours will absolve Seating Concepts from any responsibility.
If there is any freight damage visible upon receipt it shall be noted on the carrier receipt.
You can find more information in our Shipping Policy.
What delivery services do you provide?
SCI has negotiated special freight rates with preferred carriers as an added benefit to our customers.
Freight rates include tailgate delivery. Liftgate and/or inside delivery are available for an additional charge.
When will my order ship?
Ship dates are shown on all sales order acknowledgements. Best efforts are made to schedule each order based on customer requirements, material availability, and capacity. Shipment of an order may be delayed if payment terms have not been satisfied. Scheduled ship dates are subject to change due to material availability, strikes, accidents, and other factors beyond our control.
What if I need to delay my order?
If a sales order ship date moves out further than 112 days (16 weeks) from date of original order placement, SCI reserves the right to adjust unit
pricing based on current materials costs.
Customers may secure original pricing for orders shipping out past 112 days (16 weeks) from date of original order placement by providing
payment in full at time the order placed.
About Online Orders
How long will it take to receive my Overstock order?
Once your order has been received by our processing team, we will notify you via email with shipping information.
Can I return my order?
At this time, all sales are final. Discounted, overstock products and new, customized products cannot be refunded or returned.
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